Claims Settings
The Claims settings page configures the inputs the Claims module uses to calculate staff payroll claims: working hours (for overtime detection), mileage rates, engineer cost rates, commission percentages, and the monthly payroll report.
URL: /settings/claims
Required permission: claims.settings
How to get there
Go to Settings from the sidebar.
Open the Claims settings card.
Working hours
Time entries logged outside these hours are automatically flagged as overtime on engineer claims.
| Field | Notes |
|---|---|
| Start time | Earliest "normal" working-hour start (e.g. 09:00). |
| End time | Latest "normal" working-hour end (e.g. 17:00). |
| Working days | Tick the days that count as a normal working day. Anything outside these days is also overtime. UK default is Mon–Fri. |
A time entry at 06:30 on a Wednesday or at 11:00 on a Saturday (with the default setup) is automatically treated as overtime for commission and pay purposes.
Mileage rates
Both values are in pence per mile (e.g. 45 = 45p/mile). Staff mileage claims use these rates automatically.
Own car rate: for staff using their personal vehicle.
Company car rate: for staff driving a company vehicle (typically lower, because fuel is already covered).
UK HMRC default Approved Mileage Allowance Payment (AMAP) rate for cars is 45p/mile for the first 10,000 miles, and that is the default value in a new tenant.
Cost rates
Used for profit-margin and commission calculations. All values are in pence.
Engineer hourly cost: the fully-loaded internal cost to employ an engineer per hour. Used to calculate margin on labour. This is the same setting used by the JCP module, so you only pick the number once.
Standard selling rate: the default revenue-per-billable-hour used for commission calculations.
Commission
Enable the Enable commission claims toggle to let engineers submit commission claims on deals, hardware sales, and support contracts.
When enabled:
| Field | Effect |
|---|---|
| Labour commission % | Percentage of profit on billable labour paid as commission. |
| Hardware commission % | Percentage of profit on hardware sales. Hardware typically has thinner margin so it's often higher %. |
| Contract commission % | Percentage paid on support-contract revenue. |
| Contract defer months | Delay in months before contract commission is paid out. Protects you from paying commission on a contract the customer cancels in month 1. Default 3 months. |
All percentages accept half-points (e.g. 12.5).
Payroll
| Field | Effect |
|---|---|
| Accounts email | Where monthly payroll reports are emailed. Typically your accountant's inbox or an internal accounts team alias. |
| Payroll report day of month | The day of the month the payroll report is generated and sent. Capped at 28 to dodge month-end edge cases. |
Notes
Money values in the form appear in pounds but are stored as integer pence in the database; the page handles conversion both ways.
The engineer hourly cost in this page is shared with JCP settings. A JCP-specific override lives there if you need JCP profitability to use a different number than claims.
Overtime detection is based on the entry's start time, not when the engineer logged it. A time entry logged at 2pm for work done at 6am that morning still counts as overtime.